Refund policy

Returns

All returns and requests for a refund or an exchange must be received within 7 days after your item arrives. After 7 days, requests for refunds or exchanges will not be honored.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 days.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. 

If you charged your purchase, contact your credit card company. It may take some time before your refund is posted.

If you paid by check or debit card, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at happyhousewifedesigns@gmail.com.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded, they are FINAL sale. 

Exchanges

We only replace items if they are defective or damaged. If you desire to exchange it for the same item, send us an email at happyhouseofbows@gmail.com. If you want to exchange it for another item, this is allowed only if the item you are returning is out of stock. Prices must be the same.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she / he will find out about your return.

Please see return policy for time limits on returns. 

Shipping
To return your product, you should contact happyhouseofbows@gmail.com for shipping returns. 

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.